Terms & Condition

These terms and conditions are used by MATERIAL 360. In these terms and conditions, the terms “MATERIAL 360”, “we”, “us” or “our” refer to one of the entities that sells a product to you or provides a service to you.

When these terms and conditions refer to “I”, “you” or “your”, we are referring to the person or entity who purchases a product or service from us.

These terms and conditions apply when you buy a product or service in one of our stores or via our online store www.material360.pk

MATERIAL 360 sells products, including Furniture, building material, household appliances, Bathroom/Accessories, Floor and home accessories, Paint, and the services. The products are suitable for domestic and commercial both uses.

Products that are not already assembled when you purchase them are to be assembled by you, according to the supplied manual.

We feature many of the products we sell in our communications. A lot of care and attention goes into the content of our communications. However, it is still possible that the information in them may be inadvertently incorrect, incomplete or outdated. The information provided at the time of the sale will apply.

You can shop at MATERIAL 360 at our stores or in the online store.

If you buy a product and/or service from our customer service team over the phone, the provisions regarding making a purchase in our online store will apply.

The prices of our products and services in our communications are the recommended retail prices. Our stores and online store may use different prices. Prices in stores and the online store may therefore differ from the recommended retail price in our communications. The price at the time of sale, as communicated via the check-out or computer system in the store or online store, is the applicable price.

All prices listed for products and services are in pkr and include the current VAT, but do not include other costs, such as service fees. If someone want us to deliver the good then additional charges will be applied it can be vary.

Quotations for products and services are valid for the period stated on the quotation, and for a maximum of 30 calendar days if no date is set. Quotations we provide are based on the information provided by you, including the product code, quantity and dimensions. Quotations are subject to the availability of the products and services.

If you buy a product and/or a service in the store, you pay at the check-out. Payments can be made by debit card, Visa card, MasterCard, any other method of payment accepted by MATERIAL 360 at the time of the purchase.

Depending on the ordering method, when you order products in the store and have them delivered, you can pay when our service provider delivers the products to you. On delivery, you can pay by debit card, Visa card, MasterCard or direct deposit to bank account any other method of payment accepted by MATERIAL 360 at the time of payment.

If you buy a product and/or service in our online store, you can pay for it prior to delivery using Visa card, MasterCard or direct bank deposit or any other method of payment accepted by MATERIAL 360 at the time of payment. You can also pay for the products and/or services ordered via our website after they are delivered.Depending on how you order.

For custom-made products, we rely on the dimensions and specifications that you provide, unless we have them measured, or measure them ourselves. We deliver custom-made products for the applicable fee. Cancelling orders for custom-made products is not possible.

You may have changed your mind after purchasing a product from us.

If we refund you for a returned product, we will use the same payment method as you used to pay for it.

We reserve the right to refuse refunds or exchange products if we have reason to suspect abuse of these return and exchange conditions.

If you purchased a product in from our stores, you have certain time from the date of purchase to 1. Return the product for a refund of the purchase amount, or 2. To exchange the product for another if that product is still in stock or still available in our range. Please note that returns and/or exchanges are only possible if:

1. You return the product in its original packaging.
2. The product has not been used and is not damaged
3. You present the original sales receipt, signed consignment note or proof of payment for the product.

4. The product is not a mattress that has been removed from its packaging, a custom-made product, a product from the as-Is shop, or an item that is excluded from returns or exchanges in supplemental conditions agreed with MATERIAL 360.

If you would like to exchange the product for a different product, you will receive a MATERIAL 360 voucher with a value equal to the purchase amount. This MATERIAL 360 voucher can be used as a method of payment when you make your next purchase. Mattresses are subject to the “Love it or exchange it” conditions shown here.

If you have had the product delivered and wish to return it, the return costs will be at your expense. If you would like MATERIAL 360 to take care of the return delivery for you, the return delivery fee will be the same as the delivery fee for the original delivery.

If you purchased a product via our online store, you have 14 calendar days from receipt of the product to let us know that you have changed your mind, and within 14 calendar days you can return a product purchased via our online store and receive a refund for the purchase amount. Please note that returns are only possible if:

(I) you return the product in or with its original packaging.

(ii) The product has not been used and is not damaged.

(iii) You present the original sales receipt, signed consignment note or proof of payment for the product.

(iv) The product is not a custom-made product or an item that is excluded from returns or exchanges in supplemental conditions agreed with MATERIAL 360.

“Guarantee” means that MATERIAL 360 is responsible for the suitability of the products in their intended use. The guarantee applies in addition to your legal rights under Pakistani law.

All products purchased from us come with a certain period of guarantee from the date you bought the product from us and we delivered the product to you. For some products there is a longer guarantee period. The products and guarantee periods concerned, and the applicable terms and conditions, can be found in below.

All our products are thoroughly tested before they are brought to market. Most of our products are covered by the statutory certain period of guarantee. Other products have a longer guarantee period.

Do you have a question about the guarantee of your kitchen appliances?

At MATERIAL 360, you receive a standard guarantee on kitchen appliances. This ensures that they will serve you for a long time to come.

Has something gone wrong with your appliance? We’re sorry to hear that your appliance isn’t working the way it should and we’d like to find a solution as quickly as possible.

For troubleshooting information, refer to the instruction manual for the appliances in the first instance.

Tip: This manual can be found in the product information. If this does not solve the problem, an experienced service partner will help you out.

You will also need proof of purchase to make a guarantee claim.

This will state the article number and date of purchase, which we need in order to handle the service request.

To get in contact with the right service partner, it is important that you have the service number of your appliance.

Please note: the service number is not the same as the MATERIAL 360 article number. Here’s how to find the service number.

The service number is often found on the inside of the device. The following image shows examples of where the number can be found:

A: Article number | B: Manufacturer number | C: Service number

If the service number starts with an ?????:

• For general matters you can call _____________________________
• For spare parts you can call ______________________

Opening hours: Monday to Friday from 08:00 to 18:00

• For general matters and spare parts you can call: _______________
• Opening hours: Monday to Friday from 08:30 to 17:00

Some extra products do not have a service number, but do have a product number.

Look for the manufacturer’s number on the nameplate on the inside of the unit.

To ensure quick handling, please have this service number or manufacturer’s number to hand when you contact our service partner.

To avoid incurring dismantling costs for accessing the appliance, make sure that your appliance is easily accessible when a technician visits you.

1. If you are not satisfied with one of our products, due to the product not having the features that you would expect for its intended purpose, you can make a claim based on our guarantee policy under the following conditions:
2. You must present us with the original sales receipt, signed consignment note or proof of payment for the product.
3. You must inform us of your claim at the earliest possible opportunity and in any case within two months of discovering the issue, by providing a clear description of the issue in one of our stores or via our customer service.
4. The claim must not be the result of incorrect product assembly, meaning in a way other than as described in the assembly manual supplied with the product.
5. The claim must not be the result of incorrect use of the product, such as dropping it, knocking it over, using it for a purpose other than that for which it was intended, not maintaining it properly, or having it repaired by a third party.
6. You have only used the product for the purpose for which it was intended. The products are suitable for domestic use. Products are only suitable for public use if this is explicitly stated in the product description.
7. The claim must not be the result of circumstances that are not caused directly by the product itself, such as damage to the product during transport or from being hit by another object, discolouration of a lampshade or sofa upholstery exposed to sunlight, or moisture damage to a mattress caused by placing it in a damp space.
8. The reason for the claim must not be the result of normal wear and tear or normal consumption (e. G. Of consumables such as batteries).
9. If material 360 accepts your claim as justified and you are required to return the product to material 360 under the guarantee, you can: 1. Return the product to our store or 2. Return the product in the same way you received it from material 360.

After we have received your claim, we will examine the product and determine whether the claim is covered by our guarantee. We may require your cooperation to check whether the guarantee conditions mentioned above have been met.

If we determine that the claim is covered by the guarantee, we will initially attempt to repair the product. If such does not succeed, is impossible or unrealistic, we will try to replace the product with another product. We will pay the cost of repair or replacement.

If we are unable to repair or replace the product, you may cancel the purchase in whole or in part if this is reasonable in relation to the claim. You must return all or part of the product and will receive a proportional refund of the purchase amount.

We are constantly updating our products to ensure that our products and the product range meet your needs. It may therefore happen that a particular product or a related part on which you have a guarantee is no longer in our range. In such cases, we will consult with you to find an appropriate solution.

If a product that you have ordered via our online store is no longer available, we will let you know as soon as possible. You may then cancel the order without any charges. Any prepaid amount will be refunded to you within 14 days using the same method of payment you used to make the purchase.

We provide the following services through our service providers for a fee:

1. Click & collect;
2. Trailer rental;3. Rent a van;
3. Home delivery: parcel delivery and truck delivery;
4. Return and recycling service;
5. personal advice;
6. Furniture assembly service;
7. Floor laying service;
8. Bathroom installation service;
9. kitchen installation service.
10. Architect services
11. Contracting services
12. Designing services

You can request the services you want at our stores. The range of services may vary from store to website. Some services can also be requested via our website.

You can order and pay for the products you want via our website and then collect them at the store. Please take into account the following when making use of this service:

1. The costs for the click & collect service are specified here and are due and
   payable when you place your order.
2. When you collect your order, you will need to show: 1. valid proof of your
   identity (driving licence or ID card) and 2. the order confirmation that you
   received via email after you placed the order.
3. If you do not collect the products within the period stated in the order
   confirmation, the products will be returned. The purchase amount for the
   products – excluding the fee for the click & collect service – will be refunded
   using the same method of payment as you used to pay for the order. Because
   we have carried out our duties in respect of the click & collect service, the
   fee for this service will not be refunded.

You can have products purchased in one of our stores or via our online store delivered to your home. Depending on the size and weight of the package, delivery will either be by parcel delivery or truck delivery. The costs for parcel delivery and truck delivery are specified.

You can request a time for the delivery service at the information desk or customer service in one of our stores or when placing an order in our online store. Once agreed, you will no longer be able to change the date and time.

You can create an MATERIAL 360 Family profile to become a member of the MATERIAL 360 Family. MATERIAL 360 offers its MATERIAL 360 Family members the following benefits (and others) when they use their MATERIAL 360 Family card when paying for a product:

1. Unlimited exchanges. Instead of having 365 calendar days, you can return or exchange a product in accordance with the terms and conditions. If you return a product after 14 days, you will receive the purchase amount on an MATERIAL 360 voucher and not in cash.

2. Free “Oops” insurance. This insurance means that if a product that you purchased from us is damaged during transport to its destination, you may exchange this product for an identical replacement product subject to the following terms and conditions:

• You must be able to present us with the original sales receipt, signed
  consignment note or proof of payment for the product.
• You shall bring the damaged product to the customer service desk at one of
  our stores as soon as possible, but in any case within 14 calendar days of
  purchase.
• The product was not damaged due to careless handling.
• The “Oops” insurance does not cover damage to glass products or glass in
  products, including mirrors, products from the As-Is shop that you have
  previously exchanged under the “Oops” insurance.
• You can take out the ‘oops’ insurance once every six months.

As an MATERIAL 360 Family member, you are also entitled to all sorts of extras mentioned on our website and in our communications.

You can cancel your MATERIAL 360 Family membership in your MATERIAL 360 Family profile at any time.

If you would like to purchase products or services from us, not as a consumer but as a business, you can sign up as a MATERIAL 360 for Business customer here. If we accept you as an MATERIAL 360 for Business customer, you will be allocated a customer number. Only your business will be authorised to use this customer number.

1. As a MATERIAL 360 for Business customer, you can order the desired quantity of products and services by sending an email to your MATERIAL 360 for Business coworker, stating your customer number, MATERIAL 360 Family number and the relevant article numbers and service specification. We will draw up a quotation for you and once you accept this we will send you a confirmation email.
2. MATERIAL 360 reserves the right to restrict or exclude returns and/or exchanges in its quotations and order confirmations.
3. As a MATERIAL 360 for Business customer, at time of oder confirmation you need to pay the bill or diposit some amount with you on the start of you business to keep the operations smoth:
   • if your company has been registered to the trade register of the Chamber of Commerce for more than one year;
   • for varification MATERIAL 360 use third.
   • to the extent that the amount owed by your company to MATERIAL 360 at any time does not exceed excluding VAT;
   • if during the period in which the products remain the property of MATERIAL 360 you will: 1. not sell the products or use them as security and 2. ensure that the products remain in good condition and insure them against damage, fire and theft.
   • if your company fails to settle invoices issued by MATERIAL 360 on time, MATERIAL 360 will be entitled to transfer its claim on your company to a third party for collection. Your company will then have to pay, in addition to the amount due, the extra-judicial and judicial costs related to the collection of the amount due.

What we do with your personal data is set out in our privacy policy.

We reserve the right to amend our privacy policy. The amended privacy policy will apply from the time it is published on our website.

We reserve the right to amend these general terms and conditions. The amended general terms and conditions will apply from the time they are published on our website.

Our house rules apply in our stores.
If any provision of these terms and conditions is or becomes void or voidable, this will not affect the other provisions of these terms and conditions. We will replace any such provisions with a valid provision.
If we use specific terms and conditions for certain products or services that deviate from these general terms and conditions, those specific terms and conditions will apply.